Terms & Conditions

The following terms and conditions apply to all orders for the purchase of goods from Buglife.
You may only place an order for goods if you agree to these terms and conditions. By placing an order you are deemed to have accepted these terms and conditions as governing your order. This does not affect your statutory rights as a consumer.
We advise you to print and keep a copy of these terms and conditions for your records.

Trading registered company/charity numbers

All profits made from the sales of goods on the Buglife online shop are paid to the Buglife (registered charity number in England and Wales 1092293, in Scotland SC040004). Registered office: Buglife, Allia Future Business Centre, London Road, Peterborough, PE2 8AN


The supply of goods from this site is subject to availability, and it is not always possible for us to inform you at the time you place your order whether the goods you want are available for purchase. If the item that you have ordered is unavailable, we may from time to time offer a substitute that is of equal or greater value and quality of the original item. If you are not entirely happy, you may return the substitute product.
As we are continually improving the design of our products, some product specifications may vary slightly from descriptions on this website.
When you submit your order you are allowing Buglife to use your personal details to fulfil your order. In the event that there is a problem with your order, we will communicate with you via e-mail, telephone or letter.

Satisfaction guarantee

Damaged or faulty goods

The goods that we supply are guaranteed to be durable and reliable. In the event that any product purchased from our website proves to be unsatisfactory in use due to defective workmanship or faulty material, you can return them to us for a replacement or a full refund. Your statutory rights are not affected.

Order cancellations, amendments and returns

So long as you let us know within 90 days of delivery, you may return the whole order or an individual product in its original packaging and condition for a full refund.
Where a refund is claimed, we will process the refund as quickly as possible, but please allow up to 21 days for the credit to reach your account.


The contents of this site are the property of Buglife, and are protected by the UK and international copyright laws. These contents include but are not limited to the following: website design, graphics, text, visual clips, audio clips, logos and button icons, including the selection and arrangement thereof. ALL RIGHTS RESERVED.
Permission is granted to electronically copy and to print the content in hard copy for the purpose of placing an order. Any other use of the online shop, without the prior permission of Buglife, is strictly prohibited. The following are therefore expressly forbidden unless written consent has been given: reproduction for any other purpose than those referred to above, modification, distribution, transmission, broadcast republication, downloading or uploading of any part of this website.


Buglife provides this website on an “as is” basis and makes no representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products contained within it.
This includes, without limitation, warranties of merchantability and fitness for purpose. Buglife does not represent or warrant that the information contained within this website is accurate, complete or current. Prices and availability are subject to change without notice.
Charity details and address

Allia Future Business Centre
London Road

For any queries or complaints about goods or services, please contact us, write to us at the above address, or telephone on 01733 201210 during normal UK office hours.


When you place your order you are automatically connected to our secure server using SSL encryption technology. This ensures that the information you send cannot be read by anyone apart from our ecommerce team.

When submitting your order you are confirming to purchase goods and allowing Buglife to use your personal details for the purpose of supplying goods.

Prize draws

When a prize draw is running, the following rules will apply:
Terms and conditions apply. No cash alternative. One winning entry per household. Buglife employees are not eligible for entry.
Winners will be randomly selected from all online, telephone and postal orders received by the closing date.
List of winners names available by emailing [email protected]

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