Orders received Monday to Friday (excluding Bank Holidays) will be despatched within three working days of receiving payment.

We care about the environment and your order. All the packaging we use is biodegradable and FSC certified.  Whenever possible, parcels are now sent out in boxes that have been used before. These ‘second-life’ boxes are still sturdy and as good as new, so why throw them away when they can be used again?

Any out of stock items will be placed on back order and despatched as soon as they become available. This will not delay the rest of your order.

DD – Direct Delivery products are despatched direct from the supplier. These items may take longer than standard items and will arrive in a separate parcel. We do not have control over the stock of DD products and cannot guarantee that they are in stock at the supplier.

Most orders are delivered between 9 am and 5 pm, Monday to Friday (excluding bank holidays). If you are unlikely to be in to sign for the parcel, please contact us so we can give you the details of the courier service so you can liaise with them directly.
We do not deliver to P.O. Boxes.

If you pay by credit or debit card, we require the full amount to be paid before we dispatch the item.

Standard delivery parcels to addresses within the UK mainland should reach you in 3 to 5 working days from the day of despatch. Channel Islands deliveries should reach you in 3 to 8 working days from the day of despatch.

Non-UK delivery times are governed by the overseas carriers, and unfortunately we cannot specify the length of time it will take to deliver. For more information about delivery to these countries, please contact [email protected] or write to Sales, Buglife, Bug House, Ham Lane, Orton Waterville, Peterborough, PE2 5UU.

The price of delivery will differ in regards to how big/how many products you have bough. If you order membership packs, and nothing else, you will not be charged for delivery.

If you have any questions or queries regarding your order, please email [email protected] or write to Sales, Buglife, Them Lindens, 86 Lincoln Road, Peterborough, PE1 2SN