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Terms & conditions

The following terms and conditions apply to all orders for the purchase of goods from Buglife.
 

You may only place an order for goods if you agree to these terms and conditions. By placing an order you are deemed to have accepted these terms and conditions as governing your order. This does not affect your statutory rights as a consumer.
We advise you to print and keep a copy of these terms and conditions for your records.
 

Trading registered company/charity numbers
All profits made from the sales of goods on the Buglife online shop are paid to the Buglife (registered charity number in England and Wales 1092293, in Scotland SC040004). Registered office: Buglife, Bug House, Ham Lane, Orton Waterville, Peterborough, PE2 5UU.
 

Purchasing
The supply of goods from this site is subject to availability, and it is not always possible for us to inform you at the time you place your order whether the goods you want are available for purchase. If the item that you have ordered is unavailable, we may from time to time offer a substitute that is of equal or greater value and quality of the original item. If you are not entirely happy, you may return the substitute product.
As we are continually improving the design of our products, some product specifications may vary slightly from descriptions on this website.
When you submit your order you are allowing Buglife to use your personal details to fulfil your order. In the event that there is a problem with your order, we will communicate with you via e-mail, telephone or letter.
 

Satisfaction guarantee
Damaged or faulty goods

The goods that we supply are guaranteed to be durable and reliable. In the event that any product purchased from our website proves to be unsatisfactory in use due to defective workmanship or faulty material, you can return them to us for a replacement or a full refund. Your statutory rights are not affected.
 

Order cancellations, amendments and returns
So long as you let us know within 90 days of delivery, you may return the whole order or an individual product in its original packaging and condition for a full refund. (Excluding membership packs and donations).
Where a refund is claimed, we will process the refund as quickly as possible, but please allow up to 21 days for the cheque to reach your account.

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