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Returns

Buglife offers a no-quibble free returns policy. Should you be less than delighted with any item you buy from us for any reason, let us know within 90 days of delivery, and we will be pleased to offer you a replacement or a full refund. Unfortunately we cannot offer refunds on donations or memberships made to Buglife
 

Should you have issues with DD (direct delivery) products, dispatched from a separate supplier you need to check their terms and conditions.

So long as you let us know within 90 days of delivery, you may return the whole order or an individual product in its original packaging and condition for a full refund. (Excluding membership packs and donations).
 

To return a product, please contact info@buglife.org.uk or write to Sales, Buglife, Bug House, Ham Lane, Orton Waterville, Peterborough, PE2 5UU.

Where a refund is claimed, we will process the refund as quickly as possible, but please allow up to 21 days for the cheque to reach your account.

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